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Terms and Conditions


Organization number: 14105060

Office address: 113 Shoreditch High St E1 6JE London United Kingdom

Registered office address: Initial Business Centre, Wilson Business Park, Manchester, England, M40 8WN

These Terms of Use (“Terms”) govern your use of the website. This Agreement applies to all visitors, users, and other parties who access website.
By using the services, you agree to be bound by these Terms and acknowledge and agree to the collection, use, and disclosure of your personal information in accordance with Company’s Privacy Policy.

The services include a technology platform that presents you with virtual storefront from which you can select goods for picking and packing, and delivery to your location. Picking and packing, and delivery services are performed by Company personnel.

You also acknowledge and agree that, except as expressly provided for otherwise in these Terms or a separate agreement between you and Company, Company does not form any employment or agency relationship with you and does not hold title to any goods that you order through the services.

Occasionally there may be information on the services that contains typographical errors, inaccuracies, or omissions that may relate to pricing, product descriptions, promotional offers, and product availability. Company reserves the right to correct any errors, inaccuracies or omissions and to change or update information or refuse or cancel orders if any information on the services is inaccurate at any time without prior notice (including after you have submitted your order and/or your payment method has been charged).

Your use of the services

Company grants you a limited, non-exclusive, non-transferable, and revocable license to use the services for their intended purposes subject to your compliance with these Terms and any other Company policies. You may not copy, modify, distribute, sell, or lease any part of the services. Unless such restriction is prohibited by law or you have Company’s written permission, you may not reverse engineer or attempt to extract the source code of the services. You may only access the services through the interfaces that Company provides for that purpose (for example, you may not “scrape” the services through automated means or “frame” any part of the services), and you may not interfere or attempt to disrupt the services.

By using the services, you represent and warrant that you are of legal age in the jurisdiction in which you reside to form a binding contract with Company.  If you are using Company services for its intended purposes on behalf of a business or other entity, you represent and warrant that you have the necessary authority to bind that business or entity to these Terms and that you are agreeing to these Terms on behalf of that business or entity.
You also agree that you will comply with all applicable laws when accessing or using the services, you will adhere to the Company Community Guidelines for Customers (which may be updated from time to time) and any other applicable Company policies, and you will respect those who you encounter in your use of the services, including Third Party Providers, Company personnel, and individuals who support Company’s Help Center. Company reserves the right to decline orders, refuse partial or full delivery, and/or cancel orders at any time in its sole discretion. If Company suspects or determines, in its sole discretion, any fraud, tampering, abuse, or violation of our Terms of Service in connection with any such offer, Company reserves the right to withhold, revoke, cancel, and to take other remedial measures.
We’re constantly modifying and improving the services. Company may introduce new features, change existing features, or remove features from the services at any time and without notice. If you provide Company with any feedback on or comments regarding the services, you grant Company the right to use such feedback or comments for any purpose without restriction or payment to you.

Third-party products and content

You agree that Company does not assume responsibility for any products, content, services, websites, advertisements, offers, or information that is provided by third parties and made available through the services, nor does Company assume responsibility for your interactions with any Third Party Provider. You further agree that Company does not warrant or guarantee that any product information contained on the services is accurate, complete, reliable, current, or error-free. All health and wellness information, nutritional content, and nutritional information is provided for informational purposes only and is not a substitute for the diagnosis, treatment and advice of a qualified health-care provider. Company does not warrant or guarantee that any such health, wellness, or nutritional information is accurate, complete, reliable, current, or error-free. If you purchase, use, or access any such products, content, services, advertisements, offers, or information through the services or you engage with any Third-Party Provider, you agree that you do so at your own risk and that Company will have no liability based on such purchase, use, access, or engagement.

Placing an order

A. Order acceptance and billing
You represent and warrant that you have the right to use any credit/debit card or other means of payment that you provide to us.  All billing information you provide to us must be truthful and accurate. Providing any untruthful or inaccurate information is a breach of these Terms of Use and may result in cancellation of your order. We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. If your order is canceled after your credit card (or other payment account) has been charged, we will issue a credit to your credit card (or other applicable payment account) in the amount of the charge. We will attempt to contact you if all or any portion of your order is canceled or if additional information is required to accept your order.
By confirming your purchase at the end of the checkout process, you agree to accept and pay for the Products, as well as all shipping and handling charges and applicable taxes.
Company reserves the right, including without prior notice, to limit the quantity of items purchased per person, per household, or per order for any reason. We will attempt to notify you should such limits be applied. Company also reserves the right, at our sole discretion, to prohibit sales to dealers or resellers.

B. Pricing information; availability
Company cannot confirm the price or availability of an item until after your order is placed. Pricing or availability errors may occur on the Company Site. The receipt of an order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product. Company may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

C. Ordering process
To make an order user should use the Site’s Products page and add desirable items or a product combo to the cart, check if all items added are correct, and provide one’s delivery address and email. Then on the checkout page user provides one’s billing data and make a payment. After the payment, user gets an order number to one’s email and starting from that point, one may check the order via the website.

Shipping and delivery

Products will be shipped to an address designated by you, if applicable, so long as such address is complete and complies with the shipping restrictions contained on the Company Site. All transactions are made pursuant to a shipping contract, and, as a result, risk of loss and title for Products pass to you upon delivery of the Products to the carrier.

Delivery time estimates vary by destination, with all deliveries completed within a maximum of two working days.

Refunds and cancellation

If you have any requests for order cancellations, refunds or returns, please visit Contact Us page and leave a request. Please note that once we have begun shopping your order and/or delivery has begun, you may no longer have the option to reschedule or cancel the order.

If some groceries delivered to you are expired or damaged, you may return it once after receiving to the courier and have a full refund for these goods via the payment method you used during the payment and in the same currency within 2 weeks.

Service provided as-is and release of claims

The services are provided “as is” and “as available.” company disclaims all representations, conditions, and warranties, express, legal, implied, or statutory, including the implied warranties or conditions of merchantability, quality, fitness for a particular purpose, durability, title, and non-infringement. In addition, company makes no representation, warranty, conditions, or guarantee regarding the reliability, timeliness, quality, suitability, or availability of the services, any services provided by third party providers, or goods requested through the use of the services from retailers, or that the services will be uninterrupted or error-free. Company does not guarantee the quality, suitability, safety or ability of third-party providers, or retailers. You agree that the entire risk arising out of your use of the services, any services provided by third party providers, or any products requested by you or delivered to you, remains solely with you. The services, website, and software are subject to periodic changes, which may be made at any time and without notice to you.
Company does not guarantee that the services, website, and software will operate without errors or that the services, website, and software are free of computer viruses or other malware. You agree that company will not be responsible for any economic costs relating to your use of the services, website, or software.
You agree that Company is not responsible for the fitness or conduct of any third-party provider or for any services provided by any third-party provider. Company will not be liable for any claim, injury or damage arising in connection with the acts or omissions of any third-party provider.

Limitation of liability

In no event shall Company be liable to you for any incidental, special, punitive, consequential, or indirect damages (including, but not limited to, damages for deletion, corruption, loss of data, loss of programs, failure to store any information or other content maintained or transmitted by the services, service interruptions, or for the cost of procurement of substitute services) arising out of or in connection with the services, or these terms, however arising including negligence, even if company or company’s agents or representatives know or have been advised of the possibility of such damages.
In no event shall company be liable for any indirect, special, punitive, incidental, exemplary and/or consequential damages (including, but not limited to physical damages, bodily injury, death and/or emotional distress and discomfort) arising out of your use of the services, any services provided by third party providers, or any products requested by you or delivered to you, even if company or company’s agents or representatives know or have been advised of the possibility of such damages.

You agree to defend, indemnify and hold harmless Company from and against any losses, claims, actions, costs, damages, penalties, fines and expenses, including without limitation attorneys’ and experts’ fees and expenses, that may be incurred by an Indemnified Party arising out of, relating to or resulting from: (i) your unauthorized use of the services or from any breach by you of these Terms, including without limitation any actual or alleged violation of any law, rule or regulation; (ii) any dispute or issue between you and any third party, including without limitation any Retailer or other Third Party Provider.

You can stop using the services at any time and without notice to us. Similarly, Company may terminate access to the services to you or any other users or stop offering all or part of the services at any time without notice.

Entire agreement & severability

These Terms, subject to any amendments, modifications, or additional agreements you enter into with Company, shall constitute the entire agreement between you and Company with respect to the services and any use of the services. If any provision of these Terms is found to be invalid by a court competent jurisdiction, that provision only will be limited to the minimum extent necessary and the remaining provisions will remain in full force and effect.

No waiver

Company’s failure to monitor or enforce a provision of these Terms does not constitute a waiver of its right to do so in the future with respect to that provision, any other provision, or these Terms as a whole.

Governing law

These Terms and Conditions shall be governed by and construed in accordance with England internal laws. This means that if any argument takes place between you and the TRAINE LTD the courts of England shall have exclusive jurisdiction to settle it. Despite this, the  TRAINE LTD will make every effort to settle any claim in a dispute way.


You may not assign any of your rights, licenses, or obligations under these Terms. Any such attempt at assignment by you shall be void. Company may assign its rights, licenses, and obligations under these Terms without limitation.

Changes to the terms

We may make changes to these Terms from time to time. When Company does so, Company will post the most current version of the Terms on Company’s website and, if a revision to the Terms is material, Company will notify you of the new Terms (for example, by email or a notification on the services). Changes to these terms will not apply retroactively. If you do not agree to the modified terms, you should discontinue your use of the services.

Terms of use for the promotion:

Celebrate International Women’s Day with us and enjoy a 25% discount on all orders by using the promo code “WOMENSDAY”. Free delivery is included to sweeten the deal.

Promotion Period: This offer is valid from March 5, 2024, at 00:01 to March 10, 2024, at 23:59 (UTC+0). Mark your calendars to make the most of this limited-time offer.

Usage: The discount applies to one order per account and cannot be used in conjunction with any other promotions or discounts.

Returns: If you need to return a product bought during this promotional period, rest assured, the refund will be processed considering the promotional discount.

The company reserves the right to terminate or modify the promotion at its discretion. Any changes will be communicated on our website.

Contact us and experience all the advantages of home groceries delivery! 

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